Getting Priority on Support Requests from Users
I came across this screen in the support section of my hosting company when I was trying to create a support request for a a small issue - I wanted my personal URL (mail.domainname.com) to work for my email as opposed to a partially branded url given by google (google.com/a/domainname/mail or something like that). nothing critical, nothing that i cant live without..
I like this approach of getting context on the priority of my request as opposed to just asking me directly, like: low, high, important, critical etc. i''m sure i would have picked important, if not critical or this simple issue.
Options like the ones shown in the image made me think about how important this request is, and I actually picked the most appropriate options as compared to important.
